Going beyond what is needed

I had the unfortunate event of the third wave lockdown putting a damper om my vacation plans.

When we received the message from the President that all leisure travel out of Gauteng was prohibited, I contacted the Natal Parks Board offices to see if it was possible to postpone my booking. They said that they could do it, but when I followed up on the day that we originally were going arrive, it transpired that nothing was done and that I had to go through the booking agent, which was SA Places.

I called Ilse Nagel, and though she did not seem hopeful (seeing that it was so late) she still managed to pull a rabbit out of the hat and get my booking postponed without me incurring any additional costs.

I really appreciate that she went over and beyond, as it was just as easy to just say: "Sorry to hear about your problems, but it is too late to do anything." and leave it at that. Instead, she came back a short while later, with a phone call no less, to tell me that she managed to get it sorted.

Kudos to Ilse and SA Place. I will certainly make use of them again in future