Unwillingness to Refund or take responsibility for accommodation that was not as advertised.

Please avoid! Made a booking at Masel****rt Resort in December. Accommodation was in terrible condition with issues like not enough cutlery, furniture and the braai was due to collapse at any moment as a result of the structure being rusted. SA Places are unwilling to refund or take responsibility for the accommodation booked using their platform. Terrible service as continuous delayed responses to our query, even after a letter of demand was provided. Please avoid using their services.