WORST SERVICE & THEY LIE!!!

I've had the worst possible experience from SA Towbar. I booked my car in to have a Towbar fitted on the 1st of December 2021. When I made the booking they told me half a day and I can go to a mall close by to work. I was there just after 8am.

Got there and if you don't know they are in one of the worst areas of Durban- Umgeni Road, I've never been so scared, being new to the general Durban area, I was petrified.

I got there only to be told it will take a full day???? I had to find an Uber to get home to work + I live in Drummond, it's not 5-minutes away. I couldn't fetch my 2 4-year olds as I was stranded with no car. Halfway through the morning they called to ask if I want side steps fitted to my vehicle at an additional R6.5000. I said OK.

I had to follow-up 3 times with them before they confirmed I could fetch my car at 17:00. I had to Uber again to the scary Umgeni area. The Uber rides cost me R800 for the day.

I got there and was left waiting till 17:30 when a manager came out to say there's a problem the side steps don't fit. I was asked to pay whilst I was waiting and stupidly I did. I was upset and wanted a refund, they spoke me out of it making promises to come to me etc.to fit.

I just wanted to get out of there, my kids were home alone with a sitter and I had to get home.

I left and the next morning at 06:54 I messaged them to advise I don't want the fitment and want a refund. No response!! I was in a workshop and could only return calls in the afternoon from them. I again said I want a refund and the manager said he'll discuss it with his team and get back to me. Not a single word since!

I've sent messages no response. They owe me almost R7k and ignoring me.

Word of advise, it's not worth going to them, it's a very dangerous area and they lie to your face.

SA Towbar delivers the worst possible service and there products are not great PLUS they think I'll just donate almost R7k to them and let it go!!! SHOCKING is an understatement!!!! Stay away from them!!!