Pathetic to say the least

The service here is very poor it is as if we are asking for a free service whereas it is paid. The first time i put in a claim i had to follow numerous times until i received the declined outcome. This time they kept requesting information that was supposed to be provided by the repairer, i then sent all the info required but to date no one has responded. I followed up with the team leader but nothing is yet done. You have a very disorganized and *********** team!!!