Refund no pay SA Venues and Mangwa

I am very disappointed about Mangwas service, do not make a booking under this lodge if you are not sure or might have a family emergency that causes for you to have to cancel the trip. I made a booking through SA Venues to stay AT Mangwa with my friends, in October 2022 to Sta there in December 2022. Before the end of Ctober 2022 I had a family emergency that caused for us to have to cancel the trip which meant I would be able to get the full refund. I cancelled through SA venues and called to confirm and ask how the process would work and they said they would notify me as soon as Mangwa pays them as they only refund once they have refunded them. I have been emailing and calling Mangwa speaking to Proxy and Nasheta from SA Venues and expressed my disappointment in how long its taken to get my refund. They both expressed that they had company processes to follow.

SA venues have not given me any updates even though this agreement was made though them and I paid them directly.

I called Mangwa today and was told that Proxy the manager is off and nobody else can help me with my refund, I then asked for the finance persons number and apparently nobody has it.

I spent R4200 on a deposit and need these funds urgently but nobody is willing to help.

It's very sad as we try and support the small businesses but customer service is horrific I had been to Mangwa before a few years back and got good service, I have no idea what's happening now and am very disappointed in both SA Venues and Mangwa