KT
Kenetswe T
Active since Apr 2020
7
Reviews
0
Industries
Reviews
7 reviews36 months ago
Cellc Sandton city
Horrific service, the store is cramped. There was an elderly lady who just wanted her POPIA documents and the manager was making it such a big issue. Now everyone in the store was listening and concentrating on this issue and not helping the rest of the customers.
53 replies
42 months ago
Refund no pay SA Venues and Mangwa
I am very disappointed about Mangwas service, do not make a booking under this lodge if you are not sure or might have a family emergency that causes for you to have to cancel the trip. I made a booking through SA Venues to stay AT Mangwa with my friends, in October 2022 to Sta there in December 2022. Before the end of Ctober 2022 I had a family emergency that caused for us to have to cancel the trip which meant I would be able to get the full refund. I cancelled through SA venues and called to confirm and ask how the process would work and they said they would notify me as soon as Mangwa pays them as they only refund once they have refunded them. I have been emailing and calling Mangwa speaking to Proxy and Nasheta from SA Venues and expressed my disappointment in how long its taken to get my refund. They both expressed that they had company processes to follow. SA venues have not given me any updates even though this agreement was made though them and I paid them directly. I called Mangwa today and was told that Proxy the manager is off and nobody else can help me with my refund, I then asked for the finance persons number and apparently nobody has it. I spent R4200 on a deposit and need these funds urgently but nobody is willing to help. It's very sad as we try and support the small businesses but customer service is horrific I had been to Mangwa before a few years back and got good service, I have no idea what's happening now and am very disappointed in both SA Venues and Mangwa
132 replies
52 months ago
Dissapointed by my bank
I am honestly the most dissapointed in my bank. Who I by the way do all my banking with. I sent a request in November for a payment holiday for November, December and January. They requested a motivation letter and supporting documents and I sent those through. Then I kept following up via email trying to find out if a decision had been made so I could plan accordingly. I received no response. In December I wasn't contacted and in November, which then I assumed that the request must have been approved. Now in January they tried calling me just one for two days which I couldn't answer as I was sick in bed alone. This morning I wake up to messages that I have been handedover when I tried to do the right thing by contacting my bank to ask to relief or for us to work out an arrangement. Standard bank has really gone done in terms of efficient customer service. It's really sad as some of us grew up with our parents using them hence we also used them but they have proven to me that it's time to change now.
53 replies
70 months ago
VERY DISSAPOINTED CUSTOMER
I took my car to mayfair gearbox in March 2020 before the lockdown, i just wanted them to diagnoise my car. Then one of their employees had an accident in the car while testing it. They gave me the update, apologised and said the car would be fixed. We then went throught lockdown level 5, so they closed ( Mayfair gearbox and the panelbeaters). When they reopened i called them to find out how far they were with the car I was advised that all is in order the panel beaters are working on the car and they have been given the go ahead by insurance. Its been 5 months and im still waiting for my car and mayfair gearbox is still waiting for my car from the panel beaters. This has inconvenienced me tremendously especially during this pandemic!!!!! I live in an area where public transport is a night mare and now im being forced to either take a taxi or request an uber ( which costs a hell of alot from my house). This is really unfair as I have a car that i am still paying off thats sitting only lord knows where!!!! The issue seems to be mayfair gearboxs insurance company and the person that knocked into the cars insurance company, who are arguing. But I ask again is it fair that i the customer who was not at fault must wait for that dispute to be resolved while im not even offered a courtesy car or anything and my car is just sitting. Its a mission for me to get ahold of the people that are helping me and when i do they tell me they will. Get back to me but they dont, i end up having to call back. Please i just want mayfair gearbox to give me my car back with immediate effect, if they cant i will have to take legal action. I dont even want them to fix it anymore, I will look for other ways. Thanks
105 replies
70 months ago
Second time around...
So this is my second bad review for this bank in a space of 5 months, can anybody advise if its possible to move all home loans and vehicle finance over to another bank? I have honestly had enough!!!!! You will spend hundreds on airtime just trying to get through then once you through, your advised that the matter has been escalated, what is the point of escalation if your still going to wait another week, just to have to call then again to get an update. I am again struggling with getting an answer on my payment holiday application which i sent in the beginning of June 2020, its now mid July still nothing!!!! Its the most frustrating thing to watch your bank ignore you. While other banks like FNB are on the ball. I just want out, honestly
105 replies
72 months ago
Disappointed medical aid consumer
Please can somebody from discovery have a look at our medical aid account as we have been paying for medical aid until March 2020, then in April 2020 my husband didn't get a salary so we sent a employer letter to discovery which explains that he is not getting a salary. There was no response after that, no email or phone call to explain what our options were in this instance. Then in May we recieved an email to say that our medical cover had been cancelled. I understand that this a business and if they don't receive payment then they should cancel their services, however what I do not approve of is the way we have been treated as discovery customers. After waiting for a few minutes to talk to an agent, using airtime that I can't even afford, I was told that there were options that I should have been notified of, but nobody told me about them and now, we are left in the dark with no cover, thinking that all is sorted. I really am disappointed because No1 can explain what our options were and we aren't even been given the opportunity to use those options now. Whereas we did try and contact the service provider.
210 replies
73 months ago
Disappointed client
I am very disappointed at Standard banks response during the Covid 19 Pandemic, in terms of customer response. This is the time that they should be pulling out all the stops just to atleast respond to all customers timelously and not leave us stranded in the dark. I started emailing and calling standard bank to get relief from mid March and still no one has called me back or advised of they are short staffed absolutely nothing, which means all my debt with them, which is mostly with them, is hanging in the air. Its actually disspointing and I have been a standard bank client for over 20 years now, but I see that my contribution to their business is not realised and considered as important. It's unfortunate when you have to realise these things in such times, I definitely plan on moving banks and paying off as much as possible so that I am no longer affiliated with such.
315 replies
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1 Star
7 (100%)