⭐ 1-Star Review for SA Waterproofing

I am deeply disappointed with the way SA Waterproofing has handled — or rather, failed to handle — their responsibility under a 10-year warranty agreement. They completed waterproofing work at my property at 138 Morningside Village Estate in 2021. Three years later, the waterproofing has clearly failed, and there is now visible black mould in the downstairs bathroom, which is a serious health hazard for my tenant.

I have been trying to get this resolved for over three months. I have called multiple times. I’ve been told “Graham will come next week” repeatedly — sometimes with **** specificity, like “he’ll come Tuesday” or “he’ll come during the week.” Each time, I inform my tenant. Each time, I follow up. And each time? Nothing. No one arrives. No explanation. No apology. No solution.

Then, in good faith, I wrote a formal, documented request on 3 June 2025 giving them five working days to respond. It was calm, fair, and professional. And still — no reply.

I have given them every opportunity to handle this like professionals. Instead, I have been left completely in the dark, chasing empty promises while the damage worsens. Their customer service is non-existent. Their follow-up is insulting. And their complete lack of accountability is shocking for a company offering warranties.

*If you’re considering using SA Waterproofing — don’t.*

If they’re ignoring me now, imagine what they'll do when your balcony starts leaking or your walls show signs of rising damp.

Also worth noting: they do not seem to have a Google Business listing, likely because they are avoiding reviews like this.

I will be escalating this through the Consumer Goods & Services Ombud and taking legal action if necessary. I wouldn’t leave this kind of review if I hadn’t been pushed this far — but this company has made it abundantly clear that they are uninterested in resolving issues unless forced.

Avoid at all costs. The only saving grace is Setty - I feel sorry for her because she probably has to deal with this daily.