⭐ 1-Star Review for SA Waterproofing

I am deeply disappointed with the way SA Waterproofing has handled — or rather, failed to handle — their responsibility under a 10-year warranty.

They completed waterproofing at my property at 138 Morningside Village Estate in 2021. Since then, they’ve already returned twice (possibly three times) to touch up or redo sections — which clearly indicates ongoing failure of their product or workmanship.

Now, three years later, the waterproofing has again failed — this time resulting in visible black mould in the downstairs bathroom, posing a serious health hazard to my tenant.

I’ve been trying to resolve this for over three months. I’ve called multiple times and been told “Graham will come next week” — often with very specific promises (“he’ll come Tuesday” or “he’ll be there this week”). Each time, I inform my tenant. Each time, I follow up. And every time? No one arrives. No response. No explanation. No action.

On 3 June 2025, I finally sent a formal written notice giving them five working days to respond. It was respectful, reasonable, and clearly documented.

To date — they have not rep****.

I’ve given them every opportunity to resolve this professionally. Instead, I’ve been left chasing empty promises while the mould and damage worsen.

Their customer service is non-existent, their follow-through is insulting, and their complete lack of accountability is shocking — especially for a company that offers “warranties.”

If you’re considering using SA Waterproofing — don’t. If this is how they treat someone who already has a warranty, imagine how they’ll treat you once they’ve been paid. Also worth noting: they do not seem to have a Google Business listing — which might be an intentional choice to avoid public reviews like this.

I am now escalating this matter to the Consumer Goods & Services Ombud (CGSO) and considering legal action. I’ve never left a review like this before, but I’ve been left with no other choice. This is not an isolated incident — it’s a pattern, and I now understand that I’m not the only one experiencing it.

The only saving grace in all of this has been Setty — I truly feel sorry for her. She is likely the one absorbing all of the backlash from frustrated clients because of the company’s lack of follow-through.

Avoid this company at all costs.