***** by the scheme

The *****sters of note,the employees seems to be colluding with the doctors to to de***** clients.I got a statement in February and the was a particular doctor who made claims against me,I called the medical scheme to alert them, the employee said she will call the doctor and get back to me.I waited for more than a week and called back to do a follow up,and they had done nothing about the issue, I called for the third time and they realized that I was very angry and send me reversal claims forms. I filled them and sent them, they did not even acknowledge receipt of the documents. I thought they will attend to the matter,and God was I wrong. I just got a statement from them yesterday, with the same doctor claiming more money. I try to call in,but once they got my member number they drop the call on me.The employees are clearly involved in this ***** and they make it clear that they are just not willing to help.