No sense or urgency for providers

Im writing this as an optometry services provider. We have been trying to change our banking details for weeks now. Every time we call we get stories. Worst part i was a service provider last year, same practice number,all i wanted to change was banking details and adress. We submitted all the docs they asked for but till today no assistance whatsoever. Consultants very ***********. Odwa and Tebogo why do you keep giving us run arounds. Whats stopping you guys from updating our details. Why do you still have my 2017 details yet i was a service provider last year.