poor service - claim not paid following pre-auth & numerous queries

reference number WF20230731N9598169 - Claim XR12469434 09 May 2023 claim still not paid after numerous requests and queries pre-auth was obtained but still the claim keeps getting rejected and querying with client services is like hitting a brick wall Numerous reference numbers gets issued e.g. WF20230808N9602625 but still claim not paid