Omar from Sabat to the rescue!

Sabat Batteries ( Eastern Cape- PE office)

Feedback on Service – Omar & Supa Quick Port Alfred / Concern About Parts Man Motorspares

I would like to thank Omar, the SABAT representative, for his excellent and professional service, as well as Supa Quick Port Alfred for handling my warranty claim correctly and efficiently.

My SABAT battery failed and a Midtronics test clearly showed “REPLACE BATTERY” with a measured 159 CCA on a 590 CCA battery, indicating internal failure. I first went to Parts Man Motorspares, where I originally purchased the battery. Despite the test result, they refused to replace the battery, insisted it should just be “charged”, and refused my request to contact the SABAT rep.

Because of this, I decided to contact SABAT’s regional office myself. The office assistant was very professional and helpful and provided me with Omar’s contact number. From that point everything changed.

Omar was professional from the word go. He immediately took ownership of the situation, phoned Supa Quick Port Alfred, and by the time I arrived there the replacement battery was already arranged. Supa Quick performed their own battery test, which again confirmed internal failure, and the battery was swapped under warranty without any hassle.

This is exactly the kind of service that builds confidence in the SABAT brand. Thank you to Omar, the regional office assistant, and the Supa Quick Port Alfred team.

However, I am seriously concerned about the conduct of Parts Man Motorspares. Their:

refusal to accept a clear “REPLACE BATTERY” test result,

insistence on “charging” a failed battery, and

refusal to even contact the SABAT rep when asked

show a lack of understanding of battery diagnostics and SABAT’s warranty process. This not only wastes customers’ time and money, but also risks damaging the SABAT brand.

I strongly recommend that Parts Man Motorspares either receives proper training on SABAT/First National Battery warranty procedures, or that their status as an official SABAT stockist is reconsidered to prevent future harm to your brand reputation.

Once again, thank you to Omar and Supa Quick Port Alfred for resolving the matter quickly and professionally.