Selfishly treated for my skin colour

I have put through a claim 3 weeks ago for the 4045 and for the past 2weeks now I am being told that you are waiting for the paid up certificate from SADTU department. For the past two weeks I have been spending my money on airtime calling your offices and being transferred from pillar to post with no assistance. Only have to deal with all the rude *****es who don’t give a damn about other peoples feelings. To an extent that 1 if them said I should provide the paid up certificate if I don’t like the way you work cause the deceased should have the paid up certificate. So since I am unable to find it in any of the documents in the house I must wake up my father from the grave and ask him were his paid up certificate is. One of the rude *****es saw it fit to say to me “ yah we not gonna pay this claim because this person resigned not retired.” So my father at the age of 60 he was still required to work his ass of and he wont be regarded as a retired person. This man has been a member of SADTU for 32 years and this is the thank you he gets. With this endless rude phone calls that I have to deal with on daily basis when do you expect me to mourn my father? Ever since his passing I have not been able to mourn him because I am still busy trying to sort this out, must I wait for the whole year before this is resolved? If I was a white person would I be treated with so much disrespect? Would I be told to go to the nearest SADTU office to request for the certificate? You don’t even know what I do for a living but I must make time to go around looking for your offices. You don’t even know My physically abilities. They even refused to transfer me to their managers or anyone who has the ability to assist me cause clearly they have no idea how to do their jobs let alone talk to people.