Lack of communication and poor service on online orders

I ordered a few items online on the 14th of February, once ordered, I received a confirmation of payment from the payment gateway (Payfast).

After four days without any confirmation or update from SO, I checked my order online, and the status was "Processing" and under payment it stated that the full payment was still due.

I then sent an email to info@so.co.za giving the details of my order. No response. So I phoned SO Krugersdorp, as my order was meant to be shipped there. I spoke to Mark, he said that he didn't know about my order, but he will find out and phone me back.

After 3 days of no contact, I sent another email via the safarioutdoor.co.za contact form, no response, and I phoned the Krugersdorp branch again. This time Mark wasn't available and I spoke to another lady. She said that she was aware of my order, and that she will phone me back. She didn't.

After another 2 days I decided to phone SO head office and explained the situation. Mark phoned me back that same day and explained that the order is still being shipped from SO Nelspruit. Then I suddenly received an email response stating that there was a feedback complication from SO Krugersdorp and that the items are being shipped from SO Stellenbosch.

I am utterly dissatisfied with Safari Outdoor's lack of communication and poor service. I am still waiting for my order or any update as to its arrival.