Safari Outdoor Pretoria Unreasonable purchasing rules

Last Saturday 4 days ago I bought book for a friend on the Botswana border as a present only to find that he already has the book. Today I phoned Safari Outdoor Pretoria to ask them if i could exchange the book for another book when i next pass the shop probably in 2 weeks time. To be told by a lady who must ranks amongst the lowest PR ratings that exist - that Safari Outdoor Policy is that an item has to be returned within 7 days full stop! Well that kind of counts me out as to travel from the Botswana Border to Pretoria to exchange a book costing around R250 would not make sense!! I explained this to the lady and got the same dull monotone bullish answer. So Safari Outdoor can have my R250 and in the process lose me as a potential good customer looking to buy the top of the range Zeiss Binocular (spoke to Zain) and other goods. This kind of business template does not make sense at all . All in all the shop has excellent customer service and goods but if this is their attitude re a faulty purchase then they lose me as a customer as this is totally unreasonable - and good luck to them. Imagine if it were an expensive item?? - Safari Outdoor totally unreasonable attitude which spoils it for me from the base. Ill buy elsewhere