To be removed from ITC i never have any account with this company

Good evening All, I have downloaded my ITC report and on my report I sow this company says that am paying R 59 which I have no idea at all about them and i called them that i don't have any account with them on the 9 March 2022 i spoken to Nelly who provided me with this reference number 3067514 and she told me that it will be removed within 21 days. i have been contacting them every time they will tell me the same story of 21 day it will be removed but nothing happened up to now. They have confirmed that i don't have account with them. My problem why they don't remove my name from the ITC . I AM NOT HAPPY AT ALL SINCE I HAVE NEVER HAVE AN DEAL WITH THIS COMPANY I DONT EVEN KNOW WHERE DID THEY GET MY CONTACT DETAILS. IT IS NOT FAR THAT I HAVE TO WAIT FOR 21 DAYS WHILE I DID NOT HAVE ANY AGREEMENT WITH. THIS NEEDS TO BE REMOVED IMMEDIETLY.