Refund not done 1 month later and excuses each time

Ordered dust coats in mid February. Instructed to make immediate payment and good will be delivered. After full amounts were paid , few days later still no delivery. When I called , it was stories that they don’t have the stock. I asked for full refund and nothing paid back. After few days , they call to say stock finally arrived. By then I didn’t need the stock but accepted it to be delivered knowing I may not get a refund. Upon delivery , 10 items were short. They stated they will repay back the difference of the shorts totalling around R1207.50. We called few times after that for a week and each time an excuses by Nicolette/nicolene. A. Month later and still no payment. Claims director in Zambia. What sort of business holds back refunds. Lies it appears. I just called now and claim they made a payment but can’t provide pop. I doubt they will pay and if they want to ***** my money then should just be honest but not have a bad attitude and play the victim. Beware of paying them in advance as I will never deal with them again. I was refused to speak to the director or finance people and told by Valencia HR is making payment lol 😂 I thought finance does payments. They surely unprofessional so please beware. Rather but from people you trust !