Listed and can’t get assisted

I’m so disappointed,I woke up 3weeks ago and my fnb accounts were all blocked including my business account 😞mind you I am self employed…fine I call and go to the branch only to find out that I was listed in 2023 Standard Bank listed me ,apparently they suspect Internet *****ulent activities,I’ve been explaining that I haven’t been using that account since December 2023 I couldn’t log on into my app and I had lost my perce with my card and licence …I’ve been writing emails,calling even sent an avidavite and a certified copy of my id,but I haven’t received any assistance…do these people investigate or do they just list us …I’m suffering here and I need assistance