Subject: Complaint Under the Consumer Protection Act — Misrepresentation & Defective Goods: GLP-1 (Six-in-One)

I wish to lodge a formal complaint with SAHPRA regarding a suspected falsified or substandard health product marketed as “GLP-1 (Six-in-One)”, which I purchased via a Facebook adverti*****t. Dear Commissioner,

I hereby submit a formal complaint under the Consumer Protection Act (CPA) regarding misleading online advertising and the supply of defective and possibly unsafe goods by a seller advertising the product “GLP-1 (Six-in-One)” on Facebook.

1. Summary of Complaint The seller’s adverti*****t: Presented itself as a South African-based distributor, Promoted what appeared to be a legitimate health/weight-loss product, and Used identical imagery to numerous other Facebook ads now warning about **** products. Based on the above, I reasonably believed I was purchasing a genuine, locally distributed product.

2. Transaction Details Product: GLP-1 (Six-in-One) Quantity: 10 boxes Price Paid: R1,130

3. Grounds for Complaint The transaction violated several provisions of the CPA, including: a) Misrepresentation of supplier location

The adverti*****t imp**** the supplier was South African, but the parcel was shipped from China.

b) Goods not fit for purpose / ineffective I used the product daily for one month with no effect whatsoever, indicating the goods are defective.

c) Potential safety risk The product may be falsified or unregulated, which exposes consumers to potential harm.

d) Failure to disclose material information No legitimate manufacturer, distributor address, or South African registration details were provided. Remedies Requested I request that the NCC: Investigate the seller and the misleading Facebook adverti*****ts. Require the seller to issue a full refund of R1,130. Take enforcement action if the conduct breaches the CPA.

Liaise with SAHPRA if the product constitutes a health risk. I am willing to provide further information as needed.

PUBLIC WARNING:

Warning to anyone seeing the GLP-1 (Six-in-One) ads on Facebook.

I paid R1,130 for 10 boxes after believing it was a South African supplier. The parcel arrived from China, one month later. I used the product daily for a month with zero results.

There are now multiple ads claiming to be the “real” supplier, which raises serious doubts about authenticity. My experience suggests this product is not what is being advertised.

Please be cautious and verify before buying. I’ve reported this to SAHPRA, the NCC, and Facebook.