JD
J.Luis Da Silva
Active since Jun 2023
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
BAD SERVICE EXPERIENCE MWEB
MWEB migrated its email platform approximately a week ago. Since this change, my @iafrica.com email account has been completely unusable. I am unable to send or receive emails due to changed incoming and outgoing server settings. Despite repeated attempts to resolve this: I downloaded and used the MWEB app I have spent 4–5 days engaging with their dedicated chat support I followed all guidance provided, with no successful resolution To date, my email service remains non-functional. What is particularly concerning is that while the service has not been restored, MWEB continues to debit my bank account monthly without interruption. Billing appears unaffected, while the service paid for is not being delivered. This issue has caused significant disruption to both business and personal communication and highlights a serious failure in service continuity and technical support. I am requesting: Immediate restoration of my email service, or clear written technical instructions to resolve it Escalation to a competent technical team Consideration of billing adjustment for the period the service has been unavailable I expect MWEB to treat this matter with urgency and provide a proper resolution.
0 replies
5 months ago
Subject: Complaint Under the Consumer Protection Act — Misrepresentation & Defective Goods: GLP-1 (Six-in-One)
I wish to lodge a formal complaint with SAHPRA regarding a suspected falsified or substandard health product marketed as “GLP-1 (Six-in-One)”, which I purchased via a Facebook adverti*****t. Dear Commissioner, I hereby submit a formal complaint under the Consumer Protection Act (CPA) regarding misleading online advertising and the supply of defective and possibly unsafe goods by a seller advertising the product “GLP-1 (Six-in-One)” on Facebook. 1. Summary of Complaint The seller’s adverti*****t: Presented itself as a South African-based distributor, Promoted what appeared to be a legitimate health/weight-loss product, and Used identical imagery to numerous other Facebook ads now warning about **** products. Based on the above, I reasonably believed I was purchasing a genuine, locally distributed product. 2. Transaction Details Product: GLP-1 (Six-in-One) Quantity: 10 boxes Price Paid: R1,130 3. Grounds for Complaint The transaction violated several provisions of the CPA, including: a) Misrepresentation of supplier location The adverti*****t imp**** the supplier was South African, but the parcel was shipped from China. b) Goods not fit for purpose / ineffective I used the product daily for one month with no effect whatsoever, indicating the goods are defective. c) Potential safety risk The product may be falsified or unregulated, which exposes consumers to potential harm. d) Failure to disclose material information No legitimate manufacturer, distributor address, or South African registration details were provided. Remedies Requested I request that the NCC: Investigate the seller and the misleading Facebook adverti*****ts. Require the seller to issue a full refund of R1,130. Take enforcement action if the conduct breaches the CPA. Liaise with SAHPRA if the product constitutes a health risk. I am willing to provide further information as needed. PUBLIC WARNING: Warning to anyone seeing the GLP-1 (Six-in-One) ads on Facebook. I paid R1,130 for 10 boxes after believing it was a South African supplier. The parcel arrived from China, one month later. I used the product daily for a month with zero results. There are now multiple ads claiming to be the “real” supplier, which raises serious doubts about authenticity. My experience suggests this product is not what is being advertised. Please be cautious and verify before buying. I’ve reported this to SAHPRA, the NCC, and Facebook.
0 replies
7 months ago
Flying QATAR Airways, dont forget your picnic basket and bullet proof bags.
Just to give a heads up on any travelling on Qartar Airways; take a picnic basket with you on your flights from Johannesburg to Europe and return. They place you on a diet. Minimal meals supp****, quite embarrassing for such a prestigious airline. Further, ensure that your luggage is bullet proof, one of my bags, even though wrapped in Lisbon airport, destined direct to Johannesburg arrived with a broken side lock. What's more embarrassing, is that they sent me a survey to complete post flight, all of the above were mentioned. To date, almost three weeks from this incident, I have received no reply, apology, or how can we make it better for you? Myflights were: QR1364 - JNB-DOH, then QR343 DOH-LIS and QR342 LIS-DOH and finally, QR1377 DOH-JNB. My wife was not impressed, to say the least. They were indeed the most economical airline for this particular route; however, suppose you get what you pay for.
53 replies
11 months ago
Excellent Service
Excellent service and food quality from newly opened Bruno's Pizzeria in Mulbarton
0 replies
14 months ago
Volvo Trucks and Buses Johannesburg South
Volvo Trucks and Buses - Johannesburg South. Alrode Alberton. The worst spares department that I have ever experienced. Trying to purchase a part over the counter on a cash sale bases and they refuse to sell this part, because I have no account with them. What are they talking about? Maybe they don't need my money, they are making so much out of the account holders that they want over the counter cash sales. The staff member in particular is Mr Kuben Velayudam. Suppose if I were one of his buddies he would immediately help me and even give me a great discount. I would bow my head in shame Sir!!!
0 replies
15 months ago
FNB DEBIT CARD ***** DIVISION
Very disappointed with the CARD ***** division of FNB. I raised a *****ulent transaction my card on the 29th November 2024. have resent the Declaration by Claimant and Discharge form three times. Have received an email reply from them in every occasion that they will be in touch with me within the next five days. latest email was sent on the 6th January 2025. again, same email reply, this occasion with a ref: 20250106_155609616. this is now 48x days after my first email with all attached requested documents. This is embarrassing for a bank like FNB. Customers are not protected by the Debit Card Division. Do not make any purchases on the net with an FNB card, suppliers *****ulently draw out your funds, and you have no recourse for non-delivery, claim.
109 replies
25 months ago
FALSE ADVERTISING BY DIS-CHEM HEALTH INSURANCE
My name is Robert Bennett, I took out the Dis-Chem Health insurance plan. It was sold to me as a full cover health insurance. My membership number 6502265091081, Inception date: 01/02/2023.With a GAP cover. I’m type one diabetic. Made a full declaration to the insurance at time of inception. They placed me on a full year of no claim for the illness. Today, my GP diagnosed a condition which is “diabetic foot and severe cellulites”. He instructed immediate admittance to hospital as it can develop into gangrene if not treated immediately. Meaning that I could lose my foot, and and, and…. Doctor booked me into Netcare Alberton hospital. Hospital will not accept me, because this Dis-Chem Health Insurance is claiming that this is not LIFE THREATENING, therefor they will not cover the illness. What am I to do after paying the full term of 16 months to this false claiming of full cover insurance?
0 replies
26 months ago
POOR CUSTOMER SERVICE in CUSTOMER DISPUTE / COMPLAINT.
The have promised to get back to me some thirty days ago. With reference to my previous complaint. Still no response from British American Tobacco SA. Poor customer service and dispute / compliant resolution.
58 replies
27 months ago
Dunhill Vogue Cigarettes - Disgusting finished product.
The present Dunhill Vogue cigarettes are being made of poor quality tobacco, disgusting cigarette tobacco packing, boxes arriving at retailers open, whilst some king the cigarette tobacco dissspears in ashes as you light them. It’s disgusting that such a prestigious brand is distributing this poor quality.
58 replies
28 months ago
Debit Card Dispute and Complaints Department inaction.
FNB General Complaints department are so useless, they quick to send a reference number and advise you that they are looking into your complaint and reply between 24 and 48 hours. I have complaint reference numbers dating back to: 02/01/24 3179515. this for a debit card charge dispute dating back to 8/12/2023 2ith a reference number 20231130_110900087. FNB does not protect its customers when it comes to debits being processed indiscriminately to your account.
128 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
12 (85.71428571428571%)