Where did my money go?????

I ordered products and paid for it. I did not receive a tracking number. I went back to their website this morning, just to find that the website has been suspended. I phoned the number on my order document, and it goes to voice mail. I went to their Facebook page and got a WhatsApp number. The message is unread for some time now. I also phoned the WhatsApp number, and it too went to voice mail immediately. Very unhappy.