Had a really bad experience on 3rd visit and they deleted my complaint on FB!

We visited for lunch a few weeks ago. On arriving, the lady greeted us and asked no less that 3 times how many people in the party and was not even looking at me. We got seated right by the foor and every time customers and staff went through the door we got a blast of cold air. We had to hunt for our own blankets to try and keep warm. The waitress then took our drinks order. First the 2 hoy chocolate drinks arrived, on looking like it was made with sour milk and not tasting right. We complained and had a fresh one made. Then came my beer on tap in a chipped glass. At the price one pays for these beers for a tiny glass, at least you can serve it in a glass without a chip. Very unprofessional!!! Finally the cider drink came. Normal practice os to place an order of drinks on a tray and deliver them all to the table at the same time. That way you don't have customers sitting watching the rest of the party drinking while you have no drink. Then we placed the food order and once again it came in several deliveries. First 2 burgers that looked great. The a 350g rib eye steak that looked to half that weight and had lots of connecting tissue and gristle that had to be discarded making the actual meat quite tiny. Served with a hand full of chips and some rocket leaves it was a tough and not very filling meal and definitely not worth the price paid. Finally the pizza arrived and it must be the worst pizza ever. It was dry and tasteless and we actually took most of it home and added some olive oil and other bits to make it taste a bit better. We then had to call the waitress over to get the bill. This was a birthday celebration and one of the party had an appointment to keep so the slack service was not appreciated. Then I complained on their facebook page and they merely deleted my post without any comment. So I will not be back! There are far better places to eat in that area with far better food and service.