DR
Don R
Active since Feb 2012
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Great assistance and very helpful
Great assistance and very helpful. Sadly the product range in this country is seriously lacking for disabled people. No product exists to allow a disabled person to have seating, assistance with walking while allowing you to push a trolley at the same time. But you were able to offer me a next best solution
56 replies
22 months ago
FNB refuse to trace incoming foreign exchange payment that Barklays claim has been made
URGENT WARNING ABOUT FNB!!!!!! It is with a sense of hopelessness that I post about the poor service of FNB, particularly with respect to their foreign exchange department. My wife sadly lost her mother and her aunt last year and is now supposed to be receiving an inheritance from their estates. We provided the lawyer with account number, branch number, SWIFT code and account name. They made payment through their bank Barkleys to that account. At first FNB responded to them that the account details were wrong and shortly after that that they had found her account and made payment. But nothing appeared in her account. I queried this with online messaging. Firstly the agent said he had no expertise and to try again during office hours. I did this and eventually was put through to foreign exchange where I was told the we needed and MT103 form so they could track the payment. I enquired of the lawyers and they provided me with the MT103 and also correspondence between the lawyer and Barklays saying the payment had been made. I sent all this information as well as the proper account details to the ***** department of FNB and got an automated reply and specific email addresses to get better then a 3 day response. I forwarded the mail to the appropriate one and got NO response, not even an acknowledgement of receipt. After 4 days of waiting I again sent the email to them at both email addresses, again I got an automated response and then a couple of hours later an email saying that even with the MT103 they had initially asked they could not trace the payment and that I must now waste the time of the lawyers in the UK to waste the time of the Barclays bankers to trace the funds. Someone has de*****ed us of this money as the UK say it has been paid while FNB deny this. And FNB are NOT prepared to assist in tracking the payment. I have notified the lawyer to cease all payments until this has been resolved and as FNB refuse to do their part, we will be forced to find a bank that IS prepared to help. I hereby warn all my friends, followers and family to avoid banking with FNB as you will be treated similarly. De***** you of your money and then pretend they know nothing! YOU HAVE BEEN WARNED!
53 replies
23 months ago
Pathetic courier service by PostNet and Aramex
I needed to send 3 pages of urgent documentation to a lawyer in the UK wrt a deceased estate. Due to the SA Post Office being practically inoperable I resorted to use PostNet that had done many deliveries for me in the past. I was quoted R510 to send 3 sheets of paper to the UK - quite exorbitant if you ask me. Well, I tracked the delivery for several days and noticed that it was returned to the London depot of Aramex. Unfortunately the agent receiving my post made an error when capturing my wife's email address and supposedly sent an email to her that said that the recipient had refused to accept the delivery. This is highly unlikely that a lawyer would reject such an item. Having not heard anything and the tracking information indicating that item had not been delivered, I returned to PostNet Canal Walk where I had sent the item from. The agent then printed a copy of the said email and contacted Aramex to assure them that the address was correct and promised to contact me by 2pm that day. The next day I sent an email asking why I had not had a call and was promised a response by the next day. That was several days ago and deathly silence! So my urgent item is stuck in limbo somewhere in London and I have paid R510 for a failed delivery. Not what I would call a professional service. In addition, Aramex should receive a huge portion of the blame as they are not responding and their web site chat bot does not work and they do not respond to messages posted to their web site.
0 replies
29 months ago
Froze all my accounts and my wife's accounts because they refused to update my tax info that I offered 3 times.
FNB started sending me messages to confirm my tax info. I did so online twice and still kept getting messages so I contacted them via secure chat and was told that the problem is sorted and to ignore any messages. So I ignored the next message and they shut down ALL my accounts and my wife's accounts. Online banking gave NO indication that my accounts were frozen and after filling in all the details to make a payment and confirming the transaction with my phone, I got a useless error message that does not tell me what the problem is. I tried twice more and ecen tried to add the persone as a beneficiary and kept getting errors. So I went to the ATM to draw cash to pay my garden service and could not draw on any of my or my wife's accounts. This time the statement indicated that my accounts were frozen. This is 3pm on a Saturday so I contacted secure chat and the lady could at first not see a problem on my wife's account until I gave her the card number and only then could she see that because we have linked accounts, all hers had been frozen too. So I was at the bank at 9am on Monday morning and asked to speak to the branch manager. He came and asked what the problem was and then went to fetch his laptop and tried to fix the problem. He then wanted to verify my thumb print so tried to log on to the PC in the room. Soemone else was logged in so he had to re-boot the PC to get in. He then tried to connect but could not. He eventual found another person that came and managed to get me verified after I had been there for nearly an hour!!!!. Then they told me that the hold on my account had been released on the Sunday and that my account was cleared. He went with me to draw cash from my and my wife's accounts and that worked. He then gave me some forms to complete if the problem happens again. I went home and then tried to make a payment to my garden service and it failed again. I Contacted the Help Desk and the lady told me that the hold was back on my account. She then transferred me to the tax compliance desk and after much time, she finally managed to clear the problem. The 'branch manage' gave me a phone number to call if I had any further problems. It turned out to be yet another help desk that just hangs up on you when you make you selections. So it cost me 4 attempts to make a payment, two trips to the ATM, 4 hours in the bank and another hour on thge phone to sort out this problem. I am retired and have had no changes to my funds or tax status for the past 14 years so why they should all of a sudden demand me to verify my status (which I did 3 time, both online and talking to a help desk) and then to shut down all my accounts and all my wife's accounts as well for good measure. They completely embarrased me when I could not pay for services rendered and cost me money to sort the problem out. I know the other banks are not any better but I strongly advice not banking with FNB
73 replies
75 months ago
Mango steal from my Aunt from the UK and don't offer to fix the problem until she complained at the Mango counter
My aunt recently visited us from the UK. She used Mango for her local flights from Jo'berg to Durban to Cape Town and back to Jo'berg. She PAID the extra to reserve a seat that she prefers (3D I believe). On the first leg she was given her seat. On the second leg she was NOT. She complained to the check in clerk and was told that nothing could be done. At the very least she should have been refunded the money she paid to reserve the seat. In effect Mango stole her money. She hen visited the Mango counter and after a lot of fuss was given a better seat but still not the one she paid for. Then she decided to check in online for the third leg and guess what? They had again given her set away and shunted her to some less suitable seat. I have not had a chance to speak the her to find out what the bunch of clowns at Mango did to resolve her problem but I do know that her plane was 20 minutes delayed. It comes as no surprise to me that SAA/Mango/Airlink are doing as badly as they are and run the risk if being sold. You can not charge for a service and then fail to deliver it! That is outright theft!!! I stopped flying Mango when you damaged my suitcase on a flight from Jo'burg to Cape Town where the whole lock and zipper loops were broken off my suitcase and my extra strap was stretched (and broken) to get into my suitcase and all I got was a standard reply that zips, locks, handles, wheels and the whole suitcase are NOT covered against damage and I would get nothing to replace the R3000 suitcase you damaged.. I have recommended to my aunt that she book with FlySafair (as I do to all my friends and family) that I have found to be much better. To all those useless people working at Mango that think it is not their problem and there is nothing they can do, remember that an apology and an offer resolve the problem goes a long way to keeping a customer happy. When your airline goes belly up you will be out of a job. My aunt will tell her tale to all her UK friends and family and you can bet that if they ever come to SA that will avoid Mango like the plague
0 replies
82 months ago
Pathetic NON service from Airlink
I was recently on a bus tour of Botswana when my wife became ill and I had to fly her home from Kasane, Botswana. So I went to your web site and put in my flight details and was taken to an SAA web site to complete the booking. I completed all the required details and received an email confirming my flights pending payment. For some reason that you failed to enlighten me, you refused my credit card and cancelled my booking. I tried again and this time when transferred to the SAA page I got informed that I was a BOT and that I had to slide a picture into place. I did this several times over but could not get any further. Eventually I logged directly into the SAA web site and requested the flights and made a second booking. Shortly thereafter you once again refused my credit card and cancelled my booking. I then sent an email to your help email address explaining my circumstances and that I did NOT have phone roaming enabled. The response stupidly told me to phone a +27 number after I told the person I did not have roaming! Fat lot of good your help desk is hey! I then contacted my bank via internet banking and had them check my card out to see if there was a block on my card. They assured me that there was not and that I had sufficient credit to buy the tickets. So I again went directly to the SAA web site and completed all the personal and credit card details (ad nauseam!) and yet again it was cancelled. So I waited 12 hours and tried yet again and for the 5th time it was refused. This was the day before we were due to fly home. I spoke to my hotel and they offered to take me to the airport to the FlyAirlink office and make the payment in person. When I told the lady at your office she could immediately see my 5 failed bookings. She then proceeded to make yet another booking and inexplicably my card now worked. I am not very happy with your web site that cancels bookings without proper information as to why. I am not happy with your web sites that decide that I am a BOT and refuse to let me through even after passing your BOT test. I am not happy with you help email consultant that does not read the message I wrote to her and tells me to use a channel NOT available to me! And I am not happy that after all the **** I had to endure, I got no more than a half hearted apology from your clerk. As a tax payer, thousands of our money has been used to bail your ****py airline out of the debt your corruption has created. So I landed up paying about R9200 for one way tickets from Kasane to Johannesburg. This price is hugely inflated and certainly NOT in keeping with other flights and probably inflicted due to you being one of the few airlines to fly this route. So I am left with a seriously bad taste in my mouth for Airlink and this is very likely to influence all future flight plans. As it is, internally I use FlySafair over SAA any day and now I will actively seek an alternative to Airlink, perhaps Air Botswana will be a much better alternative. Maybe they will accept my bookings without cancelling them and wont treat me like a criminal for trying to use their services. Once again, thanks for NOTHING!
0 replies
91 months ago
DO NOT FLY MANGO! MANGO take NO responsibility for breaking into your baggage and damaging your suitcase.
On a recent trip Mango and their agents brock the lock off my suitcase and in so doing damaged the zip. They also damaged a security strap that I had put on to prevent them getting through the zip with a ball point pen. After NO reponse for several days I had to tke to social media to get some action. Then after 12 days they finally respond with their standard "disclaimer"mail in which thet state that "... we do not repair damage to zips, locks, wheels and handles or minor scuff marks..." This exclusion is so wide that they are not liable for ANY damage to your luggage. I now have an expensive suitcase that can not be locked! Can you imagine the fun their crooks will have with an unlocked suitcase if a locked, security strapped suitcase does not stop them? Basically I WILL NEVER USE MANGO AGAIN.
0 replies
101 months ago
Takealot.com - being an online shopping site - can NOT manage secure logins!
WARNING! I have been a shopper on Takealot for quite some time now without incident. Then about 2 weeks ago I was looking for a product that I was sure they would have. I visited the site and as far as I could see, was logged on (my name was displayed). I found the product and added it to my basket and then went to check out. I was then asked to log in!!!. I tried entering my email and password and was told it was incorrect. I then tried to have the site send me a password reset. That did not work so I had to navigate to an obscure page on their web sit to log an issue. They tried to tell me all the idiot solutions - caps lock, refresh the page, etc - none of which worked. They even reset the password for me and I still could not log on!!! They then said they would pass it on to their technical department and everything went silent for several days. I posted a complaint on their FB page and suddenly they were interested again. They tried all the things that we had already tried until I told them to delete my profile. I was then able to create a new profile and place my order without issue. Now, a few days later, I want to log in to check where my item is and it suddenly does not work again. For a company that relies entirely on internet shopping you would think that they would be able to get login on to their site secure and reliable. Well, they can't. I would urge you to avoid using Takealot.com as their site is properly NOT SECURE. You have been warned!
0 replies
105 months ago
Had a really bad experience on 3rd visit and they deleted my complaint on FB!
We visited for lunch a few weeks ago. On arriving, the lady greeted us and asked no less that 3 times how many people in the party and was not even looking at me. We got seated right by the foor and every time customers and staff went through the door we got a blast of cold air. We had to hunt for our own blankets to try and keep warm. The waitress then took our drinks order. First the 2 hoy chocolate drinks arrived, on looking like it was made with sour milk and not tasting right. We complained and had a fresh one made. Then came my beer on tap in a chipped glass. At the price one pays for these beers for a tiny glass, at least you can serve it in a glass without a chip. Very unprofessional!!! Finally the cider drink came. Normal practice os to place an order of drinks on a tray and deliver them all to the table at the same time. That way you don't have customers sitting watching the rest of the party drinking while you have no drink. Then we placed the food order and once again it came in several deliveries. First 2 burgers that looked great. The a 350g rib eye steak that looked to half that weight and had lots of connecting tissue and gristle that had to be discarded making the actual meat quite tiny. Served with a hand full of chips and some rocket leaves it was a tough and not very filling meal and definitely not worth the price paid. Finally the pizza arrived and it must be the worst pizza ever. It was dry and tasteless and we actually took most of it home and added some olive oil and other bits to make it taste a bit better. We then had to call the waitress over to get the bill. This was a birthday celebration and one of the party had an appointment to keep so the slack service was not appreciated. Then I complained on their facebook page and they merely deleted my post without any comment. So I will not be back! There are far better places to eat in that area with far better food and service.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)