Disgusted

I’m highly disappointed in Rebecca. She was so nice and kind to us when my partner decided to do a course there. But now she doesn’t respond to calls or emails about when he will receive his certificate and it’s almost 2 months later. She responds to the emails about the money she owes us expecting us to fill in a form for a small amount she can see we overpaid, but does not respond to emails or calls about when he will receive his certificate. I am highly disappointed because for such a big company, if you have a delay in when certificates are issued, please HAVE THE DECENCY to let people know. This is not the first review about the delays in your certificates. We pay a lot to study at your institute. Atleast have decency for people and let us know that getting a certificate here will take 1 million months guys!!!