Dissatisfied and Frustrated client

They last rep**** to my review by saying I will receive a call from one of their consultants, to this day I haven't received any communication from them. The problems still remains unsolved. As we speak my mom has been calling them since last week regarding the last payment of the year. Nokuzola Masina said the payment will be made yesterday which was the 18/12/2024 . Today when she called no one answered the calls throughout the day, I wrote an email to Mpho Makatikela, only to get an automatic response saying she is on leave till the 10th of January 2025, As our administrator I feel she should have made sure eveyone was paid before going to leave.My mom is old, and the frustrations she always faces every time they need to pay is really putting a strain on her health. Why is it so hard to deposit quartely payments on time ? Payments are made every three months but they are never on time, its been 3 years now and I am always left baffled by their incompetence. To anyone thinking of signing up with this Trust with the intent of their kids being well taken cared for after they pass on. DON'T DO IT! You will be signing up for frustration and stress.