Useless and horrible place

This is the worst place to ever stay at. The theme of this place is to **** up as much as possible during your stay. I had an anniversary booked with the planner and they even provided a mock up of how it is going to look. When it finally arrived i get something completely different. Cupcakes instead of a cake which on the mock said 1st and yet somehow the balloons i got said the 10th. We also waited a hour for a gin tasting to which they finally said they had forgotten about us. The one morning the breakfast buffet was almost completely out of food. The birds are eating the scones provided to the guests. Oh there is also bed bugs in their beds and random fire alarms that go off to which they do not even check in to see if we are ok. They also gave us a room which smells of smoke and was not cleaned and then moved us to a bigger room next to a venue they had a party planned for. So yes very little sleep as well and not in the good way. All and all a horrible experience and a lot of money wasted, but hey atleast i got a ****ing R400 petrol card to last me the trip home for all their mistakes.