Exceptionally bad service and worse attitude

Our company called Sales Hire on 18/02/16 to arrange for a 6m ladder to be delivered and collected to our client's home. This was originally arranged through a staff member named Nicole who firstly gave the incorrect info regarding booking procedure.<br> <br> I then spoke to Denzil who gave me the correct info. He said he would be at the shop today to sort my guys out. My staff arrived to find the shop empty and no one to assist them. Several persons were called to try to assist as Denzil was out and had left no instructions, no one was able to assist. When he was called he denied knowledge about the arrangement and our company. I then spoke to the owner Alistar. He also did not know what the arrangements were and told me he would first need to listen to his telephone recordings before he was willing to apologize and would not take my word as a dissatisfied client. His rude and abrasive behavior was unprofessional and unacceptable. Saying my dissatisfaction at his business's bad service was \my opinion\". Expected arrival time given by Alistar 15-20 min, ladder arrived in 45 min as no vehicle was available to assist sooner. Owner refuses to take responsibility or apologize. PUBLIC BEWARE!"