Worst Nougat Ever

I purchased Sally Williams Nougats about a few months ago, the Nougats were horrible as they were extremely sticky and glued to the wrappers with a funny taste. I complained to Sally Williams and was told it's due to cold flow or something of that sort. I have noticed they promised me replacement stock, but prioritized new orders and new deliveries and months later I am still waiting for replacement stock. Excisiting customers and complaints are not taken seriously.