Salon Jean Paul Haasendal

I went to Salon Jean Paul Haasendal middle December 2023. My last visit was in October 2023. I had an appointment which I made 2 days earlier on 13 December 2023. I was booked with Simone who, I was told is the best cutter. When I got there Simone handed me over to Samantha saying she is too busy. Samantha went to Simone and I heard arguing and did all the customers. As for the 2 receptionists. They are the worst I've ever met. Rude, not knowledgable, speaking loudly and abruptly to the stylists. When I asked them what happened to the previous receptionist, they said she was fired because management wanted her gone. I found the previous receptionist to be warm, friendly, helpful and kind. I found it extremely unprofessional rude to be told the previous receptionist was fired. And I find it difficult believe as she could teach 2 in front how to have manners. My hair was pathetic. It wasn't what I wanted at all. When I said that, the receptionist said well you still have to pay for it. I asked her to call the stylist and she said she can't because she's busy. Meantime I can see the stylist sitting in the kitchen eating. That entire place is **** show.