Non delivery and unprofessional service

I made a purchase, entered my new address but the system did not change same. I advised them via mail that my address has changed and provided my new address.

Notwithstanding me advising them, they still tried delivering at my original address. I have been trying to get my order delivered, and not a small order, but they cannot be bothered to have my order completed.

I have now advised that they are to cancel and re-imburse me as the courier advised them more than a week ago that it was at the depot, but why should they care. They have my money, so aftersales is just non existent.

This is the second time, have certainly learnt my lesson, once bitten, twice shy and anything after that would just be stupidity.

Not recommended under any circumstances. Retailbox far more reliable.