We just want to report very bad customer service from Salty Dog, we have placed a order and paid in December and again another order in January, we still have not received our order

We just want to report very bad customer service from Salty Dog, we have placed a order and paid in December and again another order in January, we still have not received our order. We are truly irate at this stage as we send them messages and emails but we dont get any response from them, we have requested a refund and still no response. This is very bad service and we feel like we have been ****med at this stage