How can I Assist?

There's a national slogan "How can we assist you?" Samba Buy Aid in PE. could well use this. I went to their local branch in PE. to try and solve a recurring problem. Marlese was the Receptionist. With a sincere friendly approach asked if she was able to assist. I related to her the annoying problem. After carefully uninterrupted listening, She asked for my Buy Aid details. Upon putting said information into the computer she addressed the problem. Explaining that the problem is however not with Samba. Knowing and understanding that I'm a Senior Citizen, she explained slowly and distinctly, how I could solve this problem. I too asked her about the note forwarded about customers wanting to update. I told her that I was interested in it. Thanks, Marlese for your care when dealing with Seniors you make solving issues "painless" and pleasant. Rene, from another dept. , come forward and told me that there wasn't any problem with my upgrade and that I'll receive an official confirmation shortly, however, should I wish to apply the new upgrade immediately, she'll be only too glad to assist. All needed attention done with pleasantness and friendliness. What a pleasure to have to deal with such staff. Thank You.