1 reviews | Active since Member
I actually cannot believe this exceptional service from Samsonite and especially Angeline Uys. This is the 2nd instance where I have been incredibly grateful to this company. I am so happy I decided to get all my luggage from Samsonite. Years ago i bought 4 suitcases of varying sizes and because they offer a 10 year warrantee I have absolutely no problems with repairs. I recently went on a trip to Canada that involved 5 different flights to get there and back. On arrival at Canada we noticed that the one large suitcase had a wheel missing due to the airline staff obviously throwing and mishandling the luggage as it was perfect at drop off. I took this suitcase to my nearest dealer who was 2 km from me and they had it sent to the repair shop in Blackheath and then it was repaired and delivered back to my door by courier in a box. In perfect condition again. At no charge. Thanks again to Angie and the whole team at Samsonite. I will never buy another brand ever again.