Continuous harassment and abuse (Reported refusal to repair or refund faulty item)

Sale of Faulty and Possibly Second-Hand Samsung Products by Game Store and Samsung South Africa I am extremely dissatisfied with both Game Store (Polokwane Mall of the North and Tzaneen branches) and Samsung South Africa due to repeated issues involving faulty products and poor customer service.

I purchased six Samsung items from Game Polokwane Mall of the North. Shockingly, only one of those items has functioned properly. The issues I’ve experienced include:

Mobile Phones: Two Samsung phones stopped working within a week of purchase. Although they were repaired and returned quickly, the fact they failed so soon after purchase raises concerns about the quality.

Sound Bar: I bought a Samsung sound bar which was never delivered even after two months. After following up persistently, I was met with unacceptable and unprofessional responses, including being told, "Come take your money and leave."

Smart TV: The Samsung smart TV also broke down shortly after purchase. It was repaired, only to fail again after a week. Following a DSTV upgrade, it stopped working completely. It took Game and Samsung over a month to respond to my service request, and I received the same treatment as with the sound bar — no proper resolution, just dismissal.

Microwave: The latest issue involves a Samsung microwave still under Game's in-store guarantee. Upon trying to return it to Game Tzaneen, the store refused to honor their warranty and instead referred me to Samsung South Africa, claiming the unit was under a 10-year manufacturer warranty. Now, Samsung is refusing to repair the microwave, alleging contamination, and is threatening to discard it unless I collect it — unrepaired. This behavior is completely unacceptable and highly suspicious.

This ongoing pattern raises serious questions about whether the products being sold are new, or if they are second-hand or factory rejects. The poor treatment from both Game and Samsung South Africa is appalling and shows a complete lack of respect for consumer rights.

I am demanding full accountability from both Game Store and Samsung South Africa, including proper repairs, replacements, or refunds for the defective products I was sold. No customer should have to go through this ordeal. Reply (3) Samsung South Africa’s reply 30 May 2025 at 01:32 Good day Mabareki

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns, and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA ^NM Samsung South Africa’s reply 30 May 2025 at 11:51 The issue has been logged with our Voice of Customer Advisor under the reference number: 3102123317, we will investigate and be in contact with you. ^NM

to date the matter is not resolve they don't want to repair my microwave or refund me my money