Samsung South Africa
1.4|11,905 reviews
T
Tashmay
1 reviews | Active since Member
24 May 2026, 17:57
Bought an s24 ultra in March 2025 and the phone came with a damaged water seal on the back cover
Bought an s24 ultra in March 2025 and the phone came with a damaged water seal on the back cover. Been given the run around by Samsung in Pietermaritzburg and the whatsapp chat service. Got no assistance what so ever the phone is still under warranty and Samsung Pietermaritzburg is making me pay for the repairs when the phone came this way. Been to Samsung pavilion and they were abit helpfull. They told me what the problem is and the Samsung Pietermaritzburg should take it in but they refusing. Sent an email it Samsung via my Samsung account in November 2025 and to date have not received a response. Poor service from such a well respected brand
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Replies (3)0
Replies (3)Samsung South Africa's replyOfficial
24 May 2026, 17:59Good day Tashmay
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Best regards,
Samsung South Africa's reply24 May 2026, 17:59
Official
Good day Tashmay
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Best regards,
T
Tashmay's updateReviewer Update
24 May 2026, 18:09I am frustrated that a company worth billions is struggling to come to an agreement to glue back my phone cover. A Phone that came with a loose back.
T
Tashmay's update24 May 2026, 18:09
Reviewer Update
I am frustrated that a company worth billions is struggling to come to an agreement to glue back my phone cover. A Phone that came with a loose back.
Samsung South Africa's replyOfficial
25 May 2026, 07:01The issue has been logged with our Voice of Customer Advisor under the reference number: 3102190653, we will investigate and be in contact with you. ^NM
Best regards,
Samsung South Africa's reply25 May 2026, 07:01
Official
The issue has been logged with our Voice of Customer Advisor under the reference number: 3102190653, we will investigate and be in contact with you. ^NM
Best regards,