Samsung South Africa
1.4|11,905 reviews
mZ
mohamed Z
1 reviews | Active since Member
26 May 2026, 08:06
Poor service and no help
So disappointed with samsung customer service and samsung service. Purchased a TV in March 2026. And the sound quality is ****. After watching half an hour of a movie the sound becomes distorted. Your technician say everything is fine after sending video evidence to prove that its not working correctly to be told it is and must buy a sound bar to correct sound. Ive got 3 samasung tvs in my home and the two does not do what this one does no matter how long I watch the tv for sound quality is perfect on the other 2. Im so frustrated going back and forth with zaservice@samsung.com trying to resolve my issue for almost a month now. And tv was purchased via samasung shop.
Helpful (0)
Replies (3)0
Replies (3)Samsung South Africa's replyOfficial
26 May 2026, 08:08Good day Mohamed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Best regards,
Samsung South Africa's reply26 May 2026, 08:08
Official
Good day Mohamed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Best regards,
Samsung South Africa's replyOfficial
26 May 2026, 09:40Thank you for posting your comment
We apologize for any inconvenience that this may have caused you.
As per contact made with reference number: 3102186258, by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and conclusion on this matter has been addressed accordingly.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
We apologize for any inconvenience that this may have caused you.
As per contact made with reference number: 3102186258, by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and conclusion on this matter has been addressed accordingly.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Best regards,
Samsung South Africa's reply26 May 2026, 09:40
Official
Thank you for posting your comment
We apologize for any inconvenience that this may have caused you.
As per contact made with reference number: 3102186258, by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and conclusion on this matter has been addressed accordingly.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
We apologize for any inconvenience that this may have caused you.
As per contact made with reference number: 3102186258, by our Voice Of Customer Advisor. We have addressed your concerns in the order they were raised, and conclusion on this matter has been addressed accordingly.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Best regards,
mZ
mohamed Z's updateReviewer Update
29 May 2026, 06:57So you telling that its normal for a tvs sound to go distorted after watching 30mins of a movie?
Video evidence to show you the sound goes distorted is correct? From trusting samsung for many years I will never ever buy a samsung product again or refer anyone to buy one. Your customer service is pathetic a brand new tv purchased less than a month sound goes distorted?
Why would I complain of the sound if there was no issue? Why would I send video if Its fine? Did I ask for refund or I asked you to sort out or replace the unit?
Video evidence to show you the sound goes distorted is correct? From trusting samsung for many years I will never ever buy a samsung product again or refer anyone to buy one. Your customer service is pathetic a brand new tv purchased less than a month sound goes distorted?
Why would I complain of the sound if there was no issue? Why would I send video if Its fine? Did I ask for refund or I asked you to sort out or replace the unit?
mZ
mohamed Z's update29 May 2026, 06:57
Reviewer Update
So you telling that its normal for a tvs sound to go distorted after watching 30mins of a movie?
Video evidence to show you the sound goes distorted is correct? From trusting samsung for many years I will never ever buy a samsung product again or refer anyone to buy one. Your customer service is pathetic a brand new tv purchased less than a month sound goes distorted?
Why would I complain of the sound if there was no issue? Why would I send video if Its fine? Did I ask for refund or I asked you to sort out or replace the unit?
Video evidence to show you the sound goes distorted is correct? From trusting samsung for many years I will never ever buy a samsung product again or refer anyone to buy one. Your customer service is pathetic a brand new tv purchased less than a month sound goes distorted?
Why would I complain of the sound if there was no issue? Why would I send video if Its fine? Did I ask for refund or I asked you to sort out or replace the unit?