SAMWU National Medical Scheme
1.6|90 reviews
A
Anonymous
1 reviews | Active since Member
27 Feb 2026, 16:46
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
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Replies (53)SAMWU National Medical Scheme's replyOfficial
03 Mar 2026, 14:30Dear Sharon,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Ronell Donough was able to support you and turn a frustrating situation around. It’s wonderful to know that her dedication and care made a real difference for you, especially at a time that could have been so stressful.
Your words mean a lot to us and we’re glad we could restore your confidence and make things a little easier.
Warm regards,
SAMWUMED
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Ronell Donough was able to support you and turn a frustrating situation around. It’s wonderful to know that her dedication and care made a real difference for you, especially at a time that could have been so stressful.
Your words mean a lot to us and we’re glad we could restore your confidence and make things a little easier.
Warm regards,
SAMWUMED
Best regards,
SAMWU National Medical Scheme's reply03 Mar 2026, 14:30
Official
Dear Sharon,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Ronell Donough was able to support you and turn a frustrating situation around. It’s wonderful to know that her dedication and care made a real difference for you, especially at a time that could have been so stressful.
Your words mean a lot to us and we’re glad we could restore your confidence and make things a little easier.
Warm regards,
SAMWUMED
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Ronell Donough was able to support you and turn a frustrating situation around. It’s wonderful to know that her dedication and care made a real difference for you, especially at a time that could have been so stressful.
Your words mean a lot to us and we’re glad we could restore your confidence and make things a little easier.
Warm regards,
SAMWUMED
Best regards,