San Lameer Estate
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
San Lameer Estate
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nosipho M
1 reviews | Active since Feb 2026
28 Feb 2026, 21:08
Extremely poor service and communication
I am extremely disappointed with our recent experience at San Lameer Restaurant. Our booking was pre-arranged in advance. We arrived at 19:15 and placed our full order (both food and drinks) shortly thereafter. Despite this, it took an entire hour just to receive a can of Coke. Only after that one-hour delay were we informed that multiple items on the menu were unavailable - nearly half the menu. This was not communicated when the order was taken, nor were we informed at the time of our arrival. As a result, our entire table had to re-order, causing further delays. There was little to no proactive communication from staff throughout the evening. At no point were we given the opportunity to make an informed decision about whether to adjust our order earlier or choose another restaurant altogether. In total, the experience took over two hours, largely due to poor communication and service inefficiency. This was highly inconvenient and unacceptable, especially considering the booking was made in advance. This experience did not reflect the standard one would expect. I hope management takes this matter seriously and implements improvements to avoid similar incidents in the future.
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Nosipho M
1 reviews | Active since Feb 2026
28 Feb 2026, 21:08
Extremely poor service and communication
I am extremely disappointed with our recent experience at San Lameer Restaurant. Our booking was pre-arranged in advance. We arrived at 19:15 and placed our full order (both food and drinks) shortly thereafter. Despite this, it took an entire hour just to receive a can of Coke. Only after that one-hour delay were we informed that multiple items on the menu were unavailable - nearly half the menu. This was not communicated when the order was taken, nor were we informed at the time of our arrival. As a result, our entire table had to re-order, causing further delays. There was little to no proactive communication from staff throughout the evening. At no point were we given the opportunity to make an informed decision about whether to adjust our order earlier or choose another restaurant altogether. In total, the experience took over two hours, largely due to poor communication and service inefficiency. This was highly inconvenient and unacceptable, especially considering the booking was made in advance. This experience did not reflect the standard one would expect. I hope management takes this matter seriously and implements improvements to avoid similar incidents in the future.
0
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Donald M
1 reviews | Active since Aug 2020
17 Dec 2025, 09:04
Absolute ****
The worst experience, most appaulling treatment from the staff. Breakage fees which are exhorbant, takes a full month to be refunded back to you. They hit you with their policies and no human factor at all. Would never recommend this place to anybody. I am still traumatised
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Donald M
1 reviews | Active since Aug 2020
17 Dec 2025, 09:04
Absolute ****
The worst experience, most appaulling treatment from the staff. Breakage fees which are exhorbant, takes a full month to be refunded back to you. They hit you with their policies and no human factor at all. Would never recommend this place to anybody. I am still traumatised
0
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Prelina H
1 reviews | Active since Nov 2018
8 Sept 2025, 13:12
********* BEHAVIOR AND BAD SERVICE FROM THE RECEPTION MANAGER
We visited San Lameer with our family, including our son who was visiting from overseas. Initially, we booked a 6-sleeper, but due to a booking error, we ended up with a 4-sleeper. We managed to book an additional room, but our experience at the office was disappointing. The staff, particularly one individual who seemed to be the manager, was rude and made us feel unwelcome. Despite paying a significant amount for a 2-bedroom unit for the weekend, the accommodation was not up to par. The units were not well-maintained, smelled stuffy, and had old, dusty furnishings. The pool area was abandoned, and the overall condition of the property was poor. When we were leaving, my brother had trouble with the sliding door, and the key broke in the lock. We reported the issue to reception, but they deducted the full R2000 deposit for the alleged damage. After a lengthy dispute, they refunded R562.50, claiming the key and lock repair cost R1437.50. However, we questioned the legitimacy of the repair invoice provided, as it was an in-house invoice rather than from a professional locksmith. Our experience with San Lameer was marred by poor service, questionable business practices, and a lack of maintenance. We felt disrespected and taken advantage of, and we hope that our feedback can help bring about improvements and return belonged to others and not make money of other hard work! Villa 1902 and another unit!
Helpful (0)
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Prelina H
1 reviews | Active since Nov 2018
8 Sept 2025, 13:12
********* BEHAVIOR AND BAD SERVICE FROM THE RECEPTION MANAGER
We visited San Lameer with our family, including our son who was visiting from overseas. Initially, we booked a 6-sleeper, but due to a booking error, we ended up with a 4-sleeper. We managed to book an additional room, but our experience at the office was disappointing. The staff, particularly one individual who seemed to be the manager, was rude and made us feel unwelcome. Despite paying a significant amount for a 2-bedroom unit for the weekend, the accommodation was not up to par. The units were not well-maintained, smelled stuffy, and had old, dusty furnishings. The pool area was abandoned, and the overall condition of the property was poor. When we were leaving, my brother had trouble with the sliding door, and the key broke in the lock. We reported the issue to reception, but they deducted the full R2000 deposit for the alleged damage. After a lengthy dispute, they refunded R562.50, claiming the key and lock repair cost R1437.50. However, we questioned the legitimacy of the repair invoice provided, as it was an in-house invoice rather than from a professional locksmith. Our experience with San Lameer was marred by poor service, questionable business practices, and a lack of maintenance. We felt disrespected and taken advantage of, and we hope that our feedback can help bring about improvements and return belonged to others and not make money of other hard work! Villa 1902 and another unit!
0
Replies (0)