********* BEHAVIOR AND BAD SERVICE FROM THE RECEPTION MANAGER

We visited San Lameer with our family, including our son who was visiting from overseas. Initially, we booked a 6-sleeper, but due to a booking error, we ended up with a 4-sleeper. We managed to book an additional room, but our experience at the office was disappointing. The staff, particularly one individual who seemed to be the manager, was rude and made us feel unwelcome. Despite paying a significant amount for a 2-bedroom unit for the weekend, the accommodation was not up to par. The units were not well-maintained, smelled stuffy, and had old, dusty furnishings. The pool area was abandoned, and the overall condition of the property was poor.

When we were leaving, my brother had trouble with the sliding door, and the key broke in the lock. We reported the issue to reception, but they deducted the full R2000 deposit for the alleged damage. After a lengthy dispute, they refunded R562.50, claiming the key and lock repair cost R1437.50. However, we questioned the legitimacy of the repair invoice provided, as it was an in-house invoice rather than from a professional locksmith.

Our experience with San Lameer was marred by poor service, questionable business practices, and a lack of maintenance. We felt disrespected and taken advantage of, and we hope that our feedback can help bring about improvements and return belonged to others and not make money of other hard work!

Villa 1902 and another unit!