Waste of money and time

I Placed an order on the 23rd of June Via Instagram. Sent through my POP as advised. I was told that I would recieve communication when my package is dispatched. I waited for a week and asked for feedback and I was told ÿour order is in process" whatever that means. I asked for my refund and was asked if I can give them this week to dispatch and I said i will give them until Wednesday the 12th. I have been talking to myself in the inbox but they are updating their stories. What company does not provide a contact number or email address for their clients? do not bother purchashing from them. They do not provide decent customer service!