1 reviews | Active since Member
**Review (Final):**
I am deeply disappointed with the service I’ve received from Mercedes-Benz Constantia. This dealership will never grow because of their poor service and ********* practices, seemingly ****ming people to retain money.
I initially brought my car in October after noticing a leak while it was still under a service plan set to expire in November. They claimed there was no leak and sent me on my way. A week ago, I returned with the same issue, and they said the problem was with the thermostat and assured me it would be resolved. However, after driving it, the warning light came on again. When I brought it back, they claimed there was no fault. Kelly, the service consultant, told me to call if the light came on again.
After all these back-and-forth trips, I brought the car in again today. To make matters worse, they called me and Kelly informed me that it’s “bad news.” I would now have to pay R17,000 just for them to access the car, and my warranty policy won’t cover it. This is absolutely shameful.
This level of service is unacceptable, especially from a company of this stature. No apology will fix the frustration, stress, and disappointment they’ve caused me.