Poor Client service and Maintenance Plan Fail

Buying my Mercedes was such a milestone for me. Even though I had owned (a smaller version) before, this one felt like a moment in my success. But despite the lavish gift as a ‘thank you for buying’ including champagne and a host of snacks and a bigger bunch of balloons in my honour. The car has become a real pain in my side. She is beautiful ride, nippy and ***y and a joy to drive…. But she came with a darker side. A Mercedes Benz South Africa maintenance plan. So despite being told, I am ‘fully covered’ maintenance wise, I have now twice had to fork our large sums of money for things not covered by my comprehensive maintenance plan. Things as basic as brake pads, (things I was apparently told weren’t covered!) which they charge you 3 times the going rate for. Disappointed beyond repair and now no longer enjoying the love of my car, I am making my final exit from Mercedes. I will not be buying another.