Racial Profiling at Mercedes Constatia Kloof, horrible service as well as being read conditions which are not on my motor plan

I need this sorted as soon as possible, I am gutted and mortified by the service I’ve received at Mercedes Constatia. They denied to fix my brake pads claiming that I have a limit with

I asked to speak to the manager who just told me that that’s how things are and I have to pay for the brake pads even though my Premium drive booklet clearly states that I am covered till 100 000km / 6 years with zero contributions for the customers. He then turned to Tanya the service advisor and started speaking in Afrikaans as if I was not there. As I was just shocked and in disbelief he didn’t even acknowledge my presence and left. At this point Tanya is showing me a plan on the site which didn’t align with the plan I am in possession of, which I received from the dealership when I purchased my car. She then tells me that’s what the Sales people at Mercedes do. They lie to clients. So at this point I am surprised because the Service documentation I have was not printed by my sales person.

I need my brake pads fixed and the ****** at Constatia to be investigated this cannot be tolerated. Treatment to clients is based on their skin tone and if one is black they have to be acceptive of being profiled and **** to even though you know what you have read.

The manager even had the audacity to tell me that he also works at Mercedes when I alluded that I have informed the sales person of this incident and he said that there was no such a clause and they are liable for fixing them at no additional cost to me.

To add to this they took my car on Friday 26 May 2023 without even offering me a courtesy car. I only received it back today the 29th May 2023 with the same issues