SD
SANDPALM DOORS
Unclaimed Business
SD
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
14 Sept 2018, 11:22
NEVER USE THIS COMPANY
1. We sent our first query to Sandpalm on the 1st August advising it is urgent as it is affecting production at a major car manufacturer. 2. We followed-up again on the 3rd August as we had no reply from Sandpalm and we then received pricing later that day. 2 DAYS DELAY BY SANDPALM 3. We then sent the purchase order to Sandpalm on the 3rd August. 4. Sandpalm only replied 7 August advising they do not accept purchase orders and will need an EFT…. In this mail they advised that after payment is received, it will take 7 working days. ANOTHER 4 DAYS DELAY BY SANDPALM 5. On the 7th of August I requested a proforma invoice so that we can make payment as this is urgent and we need the parts ASAP. 6. Only received invoice on the 8th of August at 15h25 after the accounts had left, Thursday was a public holiday and Sandpalm were not in that Friday. ANOTHER 1 DAY DELAY BY SANDPALM 7. I sent Proof of Payment on the 13th of August and requested that Sandpalm please let us know when the parts will be ready for collection as this is urgent and we need the parts yesterday. 8. I followed-up on the 24th of August and only received a reply on the 27th of August where Sandpalm explained that the delay is with the spring. I have spoken to Xpanda in Durban and Sandpalm only requested a quotation for the spring on Friday the 17th of August 2018, so Sandpalm had our order for 14 days and our money for 4 days before even requesting the quotation. ANOTHER 14 DAYS DELAY BY SANDPALM 9. The spring was apparently only ordered on the 27th of August 2018 and sent to Sandpalm on the 30th of August. ANOTHER 4 DAYS DELAY BY SANDPALM 10. Advising that it will take 7 working days after payment is received but only ordering the spring 14 days after payment was received and then blaming it on Sandpalm's supplier. 11. Did not advise us that Sandpalm Sectional Doors springs are not ordered by side but by coiling. 12. Sent us the incorrect spring and incorrect drum. 13. Calling our technician names. 14. Not assisting us in getting the matter resolved ASAP. So the recommendation is to never deal with Sanpalm in Brakpan because of the 24 DAYS DELAY BY SANDPALM, not ordering our parts urgently as requested on numerous occasions, holding our money and lying about supplier, calling our senior technician names and not assisting to get the matter resolved. Oh and calling a picture of 2x drums couplings.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
14 Sept 2018, 11:22
NEVER USE THIS COMPANY
1. We sent our first query to Sandpalm on the 1st August advising it is urgent as it is affecting production at a major car manufacturer. 2. We followed-up again on the 3rd August as we had no reply from Sandpalm and we then received pricing later that day. 2 DAYS DELAY BY SANDPALM 3. We then sent the purchase order to Sandpalm on the 3rd August. 4. Sandpalm only replied 7 August advising they do not accept purchase orders and will need an EFT…. In this mail they advised that after payment is received, it will take 7 working days. ANOTHER 4 DAYS DELAY BY SANDPALM 5. On the 7th of August I requested a proforma invoice so that we can make payment as this is urgent and we need the parts ASAP. 6. Only received invoice on the 8th of August at 15h25 after the accounts had left, Thursday was a public holiday and Sandpalm were not in that Friday. ANOTHER 1 DAY DELAY BY SANDPALM 7. I sent Proof of Payment on the 13th of August and requested that Sandpalm please let us know when the parts will be ready for collection as this is urgent and we need the parts yesterday. 8. I followed-up on the 24th of August and only received a reply on the 27th of August where Sandpalm explained that the delay is with the spring. I have spoken to Xpanda in Durban and Sandpalm only requested a quotation for the spring on Friday the 17th of August 2018, so Sandpalm had our order for 14 days and our money for 4 days before even requesting the quotation. ANOTHER 14 DAYS DELAY BY SANDPALM 9. The spring was apparently only ordered on the 27th of August 2018 and sent to Sandpalm on the 30th of August. ANOTHER 4 DAYS DELAY BY SANDPALM 10. Advising that it will take 7 working days after payment is received but only ordering the spring 14 days after payment was received and then blaming it on Sandpalm's supplier. 11. Did not advise us that Sandpalm Sectional Doors springs are not ordered by side but by coiling. 12. Sent us the incorrect spring and incorrect drum. 13. Calling our technician names. 14. Not assisting us in getting the matter resolved ASAP. So the recommendation is to never deal with Sanpalm in Brakpan because of the 24 DAYS DELAY BY SANDPALM, not ordering our parts urgently as requested on numerous occasions, holding our money and lying about supplier, calling our senior technician names and not assisting to get the matter resolved. Oh and calling a picture of 2x drums couplings.
0
Replies (0)AvdB
Alane van den Berg
1 reviews | Active since Jan 2020
20 Feb 2017, 10:30
WORST CLIENT SERVICE EVER!
<p>A big enigineering company ordering a door from this suplier for the first time. Definitely the last. After paying a deposit as requested, and the final payment on the day of pick-up, they are not releasing the goods for fear I will reverse the payment the next day. Come on! Our driver travelled 150km for pick-up, for nothing. Get professional guys, word of mouth travel much further than any other form of social media.</p> <p>There are many companies that can deliver this service. You won't see me again</p>
Helpful (0)
|Replies (0)AvdB
Alane van den Berg
1 reviews | Active since Jan 2020
20 Feb 2017, 10:30
WORST CLIENT SERVICE EVER!
<p>A big enigineering company ordering a door from this suplier for the first time. Definitely the last. After paying a deposit as requested, and the final payment on the day of pick-up, they are not releasing the goods for fear I will reverse the payment the next day. Come on! Our driver travelled 150km for pick-up, for nothing. Get professional guys, word of mouth travel much further than any other form of social media.</p> <p>There are many companies that can deliver this service. You won't see me again</p>
0
Replies (0)