Active since May 2016
18
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18 reviews50 months ago
Well Done Discovery Insurance
Hubby and I were on our way to a lovely Valentines weekend away at Mpekweni Beach Lodge. On our way there our fanbelt broke, Jolene Scholtz from the Emergency Services Department was extremely helpful and got our vehicle towed in good time. Thank you Jolene and Discovery Insurance💪🏻
159 replies
72 months ago
More like Awful Disconnection
I placed an order in 23 May as stock showed available, it is now 1 June and the tracking shows absolutely no progress, I try and call in every day but no answers from your online contact number. I want to cancel this with immediate effect and get a full refund so that I can support Game instead.
0 replies
90 months ago
Sipho in Cell C Rententions Department should be removed from his Supervisory Position
I currently have 1x contarct with Cell C for my retired mother on my name. Last year we upgraded her to the Samsung Galaxy Prime phone and she has been struggling with the storage issue on it ever since. It keeps on saying the storage is full even after we deleted all apps, etc. and factory reset the phone. After going into Cell C we were advised to rather pay the remainder of the contract up (13 months) and then take an upgrade, which we did. A gentleman was assisting me with the upgrade on 4 December at around 9am when we decided on the Samsung J2. I then spoke to my mom and she opted for the Samsung J6, so I called in immediately and a lady there said that I was dealing with Sipho and that she will send him a message to call me back. No call. At 1pm I called again and left another message for Sipho. No call. At 4pm I called again and left another message for Sipho. No call. This morning 5 December at 8am I called again and was transferred to Sipho who only just but gave mehell and attitude from there. I requested to speak to his Supervisor because of his attitude and refusal to help me because he said it is impossible to upgrade even after I paid the money in. He then said that he is the Supervisor, so I requested to speak to his manager and he refused. He blatantly ignored all my questions and ignored all my requests and when I started recording the call he would not admit that he is a Supervisor and continued to be arrogant and rude. He used up all my airtime after I requested numerous times that he transfer me because he is wasting my airtime but he refused. I am seriously considering just getting my mom an MTN contract unless his manager calls me for a solution.
105 replies
92 months ago
Telkom staff are either useless or extremely rude
Please will you go ahead and cancel the line (043) ********** . When I originally cancelled it with you on the 7th of September 2018, I was going to get Blaze Internet which requires no telephone line because of the trouble we had with Telkom. You then promised that I can contact you any time and that you would assist me and you convinced me to go with Telkom for telephone line and ADSL. So we did not go ahead with Blaze Internet. You then assured me that our new business line would be up and running by the 1st of October as it would be 23 days later. Well, Monday morning and our new business has NO INTERNET. I call into Telkom with the 2x reference numbers you gave me: AI ********** AI ********** I was then told by the consultant (I think his name is Keershen), that the order was only sent through that morning by the retentions department and it would take longer than 21 days to get set up. Also, the order was not done on ********** but instead on ********** . So he had to cancel that and place a new order, namely: AI ********** 20A But, he promised me that it is on High Priority and that it would go much faster than the orders that you had placed. He mentioned that it should be completed within 48 hours. I then called in again yesterday morning and spoke to another lady who said that she was going to give my number to Keershen and get him to call me before close of business yesterday because my number has been sent to the infrastructure department and it should be released yesterday. At 16h30 I received NO PHONE CALL. So I called into Telkom again and got through to LUYANDA KHUMALO……. Well now, she is another story…… BECAUSE OF HER I HAVE FINALLY DECIDED TO CANCEL OUR BUSINESS LINE AFTER 4 YEARS OF BUSINESS WITH TELKOM. SHE WAS THE MOST RUDE AND UNHELPFUL PERSON IN THE WORLD. SHE TOLD ME IT WOULD TAKE 21 BUSINESS DAYS AND THAT EVERYONE ELSE I SPOKE TO ARE LIARS. I ASK TO BE TRANSFERRED TO A TEAM LEADER OR SUPERVISOR AFTER WHICH SHE SAYS THERE ARE NONE ON DUTY. I ASK FOR HER SUPERVISOR OR TEAM LEADERS NAME AND SHE SAYS SHE IS NOT ALLOWED TO TELL ME THEIR NAMES. I ASK TO BE TRANSFERRED TO SOMEONE ELSE AND SHE SAYS SHE IS NOT ALLOWED TO DO THAT…… BUT SHE TOLD A BUSINESS CUSTOMER NUMEROUS TIMES THAT I MUST DROP THE CALL. I RECEIVED THE MOST DISGUSTING AND FRUSTRATING SERVICE FROM LUYANDA KHUMALO EVER IN MY ENTIRE LIFE. I AM A HAPPY AND EASY PERSON AND SHE PUSHED ME TO THE POINT OF NO RETURN. So please will you cancel everything with immediate effect. We need our business up and running today, I am using my phone as a Hotspot and my data is already on 3 Gig.
105 replies
92 months ago
NEVER USE THIS COMPANY
1. We sent our first query to Sandpalm on the 1st August advising it is urgent as it is affecting production at a major car manufacturer. 2. We followed-up again on the 3rd August as we had no reply from Sandpalm and we then received pricing later that day. 2 DAYS DELAY BY SANDPALM 3. We then sent the purchase order to Sandpalm on the 3rd August. 4. Sandpalm only replied 7 August advising they do not accept purchase orders and will need an EFT…. In this mail they advised that after payment is received, it will take 7 working days. ANOTHER 4 DAYS DELAY BY SANDPALM 5. On the 7th of August I requested a proforma invoice so that we can make payment as this is urgent and we need the parts ASAP. 6. Only received invoice on the 8th of August at 15h25 after the accounts had left, Thursday was a public holiday and Sandpalm were not in that Friday. ANOTHER 1 DAY DELAY BY SANDPALM 7. I sent Proof of Payment on the 13th of August and requested that Sandpalm please let us know when the parts will be ready for collection as this is urgent and we need the parts yesterday. 8. I followed-up on the 24th of August and only received a reply on the 27th of August where Sandpalm explained that the delay is with the spring. I have spoken to Xpanda in Durban and Sandpalm only requested a quotation for the spring on Friday the 17th of August 2018, so Sandpalm had our order for 14 days and our money for 4 days before even requesting the quotation. ANOTHER 14 DAYS DELAY BY SANDPALM 9. The spring was apparently only ordered on the 27th of August 2018 and sent to Sandpalm on the 30th of August. ANOTHER 4 DAYS DELAY BY SANDPALM 10. Advising that it will take 7 working days after payment is received but only ordering the spring 14 days after payment was received and then blaming it on Sandpalm's supplier. 11. Did not advise us that Sandpalm Sectional Doors springs are not ordered by side but by coiling. 12. Sent us the incorrect spring and incorrect drum. 13. Calling our technician names. 14. Not assisting us in getting the matter resolved ASAP. So the recommendation is to never deal with Sanpalm in Brakpan because of the 24 DAYS DELAY BY SANDPALM, not ordering our parts urgently as requested on numerous occasions, holding our money and lying about supplier, calling our senior technician names and not assisting to get the matter resolved. Oh and calling a picture of 2x drums couplings.
0 replies
93 months ago
Telkom treats their business customers like absolute rubbish
I have been struggling with our business account and Telkom since February 2018 and NOTHING has been done about it, every time I call in I get told to email all proof and when I email no one responds, this has happed over 25 times over the last 6 months and NOTHING has been sorted. After we moved into the new premises in February 2018 that we went through to the Telkom store in Hemingways East London that the agent there advised us that we cannot keep the same number as it is in a different exchange, she then cancelled (043) ********** in front of us (as you can see in invoice #: 804B ********** h on the 9th of April 2018 the line was not being charged for. Then the next month it is back again for some reason. Why would we spend over R12,000 changing sign writing and letterheads with the number change if we were allowed to keep it? The account number in question is ********** 87644. You will see in my previous email to ********** and ********** and ********** below that I have sent these letters before but nothing has been done about it. Please see below what we need rectified and for a new invoice to be sent to us so that we can make payment…. INV #: 707B ********** m – 09/07/2017 1. We had BizTalk 250 with free minutes & the account shows R700.00 deposit. 2. This account is correct and should be how other accounts are shown. INV #: 709B ********** n – 10/09/2017 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown. INV #: 803B ********** i – 11/03/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges. INV #: 804B ********** h – 09/04/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown. INV #: 805B ********** g – 09/05/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown. INV #: 806B ********** g – 09/06/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. Charged a service fee of R638.55; what is this for? 6. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges. Explain what the service fee is for and if it cannot be verified and explained, please credit. INV #: 807B ********** g – 09/07/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. Interest being charged even though Telkom is delaying payment, not us. 6. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges & credit the interest. INV #: 808B ********** g – 09/08/2018 1. No BizTalk 250. 2. No free minutes. 3. Does not show R700.00 deposit. 4. Being charged for 2x lines after we already cancelled (043) ********** because we were told that we cannot keep the same number because we moved into a new exchange. 5. Interest being charged even though Telkom is delaying payment, not us. 6. This account is incorrect and we need to be credited for the free minutes and the R700.00 deposit needs to be shown and (043) ********** needs to be cancelled and we have to be credited for this numbers charges & credit the interest. I would like to cancel our Telkom business account so please will a competent person contact me to cancel this immediately!!!!
53 replies
96 months ago
Xavier makes it better
After having a terrible experience with Dylan from the lines department who raised his voice at me and was extremely sarcastic and irritated with me, I was then transferred to Xavier at my request and what a hunny. He helped me with advice on how to get the ADSL line set up for our business. Thank you for your patience and understanding Xavier, you are a star*
0 replies
96 months ago
A very weak link in the chain named Dylan
I have been struggling with my Telkom line for a while for our business which has messed with my ISP provider, Axxess. I then get through to the lines department to ask for help and a guy by the name of Dylan "assists" me. I explain to him the story and he then proceeds to ask for my account number, so I provide him with the one I use to log into my control panel with. He then gets very irritated and asks again, I again give him the same one, after much irritation from his side we eventually are able to pull our account up with the landline number. He "explains" to me that the line is not active, I then ask what I need to do in order to get it active as the previous consultant I spoke to advised me that it was active. His irritation and sarcasm over the phone because I don't totally understand his lingo and what he is saying, becomes very clear and I tell him that I do not appreciate his tone and arrogance toward me and request to speak to a manager... well he just raises his voice. I then get asked to be transferred to the previous agent who helped me, Xavier, and guess what, Xavier was patient and was able to assist. Axxess, Dylan is a massive weak link and needs to get his attitude checked.
0 replies
96 months ago
Telkom has one Superstar
I have been struggling with Telkom for our business since August 2017 last year, being messed around from pillar to post and every time I call in, each agent tells me to do something different, as if there is no uniformity, like a simple process to follow, not even the consultant in the Telkom shop could assist me. Then last week Friday I call in YET again and a lady by the name of Latoya helps me, she is patient as I tell her my long winded story and helps me through the steps.... guess what??? A problem that has taken me almost a year to sort out, Latoya did so for me in a matter of minutes, 3 days later, everything is working as I requested.... Thank you Latoya, out of the hundreds of useless agents out there, you are Telkom's star*
106 replies
98 months ago
Helpful & Friendly Vodwa
I had soem amendments that needed to be done and a new request for insurance for a vehicle that is not of the norm and Vodwa was so accommodating. She came back to me without me having to wait for long, she has intellect and never struggled to understand what I was saying. She is definitely an asset to MiWay, especially after the bad experiences I have had. Thank you Vodwa!
159 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (72.22222222222223%)