ABYSMAL, APPAULLING AND DISGRACEFUL AFTER SALES SERVICE

I purchased a car from this dealership in January 2024.

Their pre-sales service was swift and efficient. Little did I know how absolutely shocking and terrible their after- sales service would be. They charged an admin fee which included the registration of the car and issuance of licence plate and I had to be the one HOUNDING THEM and reminding them that the temporary permit was expiring.

Over and above that, the sales person who was allocated to me dodges my calls and ignores my whatsapp. I then had a passenger restraint system issue and was told the car was on motor plan. I proceeded to book it in but was told by BMW that they could not assist me as my motor-plan had not been transferred by the dealership.

I have been waiting for TWO weeks for a resolution on the matter and only get updates when I BLOW up the salesperson's phone. He promises to call me back and then DOES NOT BOTHER himself at all.

My experience with this dealership has been BEYOND HORRIBLE. Customers are left hanging and there is ZERO communication. You get treated like you are being done a FAVOUR when simple things are meant to be done.

ABSOLUTELY SHOCKING AND REVOLTING SERVICE!!!!!!