ZM
Zandile M
Active since Oct 2017
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
The WORST booking experience EVER at a Spa
This was the worst booking experience I have ever experienced at a Spa in South Africa. Someone booked a spa day for me. I was sent a link to fill in the details. The lady books the treatments under both my name and the booker. She then tells me I cannot pick the Collagen facial because they prescribe what is best for you when you get there which is nonsense. I get a call confirming if I’m coming. Then I am in a three way call with the person who booked to confirm my booking AGAIN. I picked the morning a lot because the admin lady told me 13h00 was taken but it was HER mistake for booking under two names. When I get there, the spa facilities had people chatting and making noise. After that I do the treatment (the lady who massaged me was awesome). They tell me after the treatment that the payment is pending. Why did they call me the day before to confirm if I was coming but failed to confirm the payment with the person who booked? I ended up having to pay but what if it was my birthday???? Why didn’t she check before I did the treatment? Revolting service I’m so annoyed! Better communication and booking skills would have made the experience better. Note recommended at all
0 replies
18 months ago
The dealership didn't respond so they referred the dispute to the Consumer Commission
It was a royal waste of time to refer my dispute here. They took about 3 months to get back to me only to tell me that the dealership didn't respond, therefore they could not make a determination. They ended up referring me to the Consumer Commission. Why is there no default judgment process? Why must justice be denied because the defendants ignore communication? It simply means if the defendants ignore then MIOSA is powerless despite the complainant attaching evidence and an investigator is allocated? It makes no sense. What happened to the fines that they threaten to impose and the ******** proceedings in terms of s108 of the CPA? They must have called a few times and then decided they couldn't find the dealership meanwhile these places have addresses. I am so annoyed!!!!!!!!!! I am beyond frustrated. This was justice denied in the highest form.
0 replies
26 months ago
ABYSMAL, APPAULLING AND DISGRACEFUL AFTER SALES SERVICE
I purchased a car from this dealership in January 2024. Their pre-sales service was swift and efficient. Little did I know how absolutely shocking and terrible their after- sales service would be. They charged an admin fee which included the registration of the car and issuance of licence plate and I had to be the one HOUNDING THEM and reminding them that the temporary permit was expiring. Over and above that, the sales person who was allocated to me dodges my calls and ignores my whatsapp. I then had a passenger restraint system issue and was told the car was on motor plan. I proceeded to book it in but was told by BMW that they could not assist me as my motor-plan had not been transferred by the dealership. I have been waiting for TWO weeks for a resolution on the matter and only get updates when I BLOW up the salesperson's phone. He promises to call me back and then DOES NOT BOTHER himself at all. My experience with this dealership has been BEYOND HORRIBLE. Customers are left hanging and there is ZERO communication. You get treated like you are being done a FAVOUR when simple things are meant to be done. ABSOLUTELY SHOCKING AND REVOLTING SERVICE!!!!!!
0 replies
27 months ago
Marquis terrible after sales service due to inaccessibility
Marquis has a great relationship with many dealers and granted that they provide favorable rates for vehicles, BUT their after-sales service is utter and complete nonsense. They make you do everything on the website but when you lodge a query someone emails you but they don't respond. Don't get me started on trying to call them, I have been trying to call them for a week and have been on hold for half an hour each time. When I EVENTUALLY make it to the front of the QUEUE they still make me hold and NOBODY picks up. They are terrible with after sales absolutely TERRIBLE, you can't get hold of anybody they are inaccessible and now I have to deal with this nonsense for 72 months.
58 replies
104 months ago
Vodacom is stealing our airtime
I am beyond livid a R1000 airtime disappeared within a space of 2 days and when I called to log a query Vodacom undertook to get to the bottom of my query within 48 hours. It has been a week and I have not received a cent of my airtime nor has Vodacom said anything. They allege that it is due to data reasons but refuse to send me an itemised bill. This is a form of theft and it has also occured to my boyfriend who's R1000 airtime also disappeared.
61 replies
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1 Star
5 (100%)