TS
The Saxon Boutique Hotel, Villas & Spa
Unclaimed Business
TS
The Saxon Boutique Hotel, Villas & Spa
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Saxon Boutique Hotel, Villas & Spa
The Saxon Boutique Hotel, Villas & Spa has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked The Saxon Boutique Hotel, Villas & Spa across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zandile M
1 reviews | Active since Jan 2020
4 Oct 2025, 17:34
The WORST booking experience EVER at a Spa
This was the worst booking experience I have ever experienced at a Spa in South Africa. Someone booked a spa day for me. I was sent a link to fill in the details. The lady books the treatments under both my name and the booker. She then tells me I cannot pick the Collagen facial because they prescribe what is best for you when you get there which is nonsense. I get a call confirming if I’m coming. Then I am in a three way call with the person who booked to confirm my booking AGAIN. I picked the morning a lot because the admin lady told me 13h00 was taken but it was HER mistake for booking under two names. When I get there, the spa facilities had people chatting and making noise. After that I do the treatment (the lady who massaged me was awesome). They tell me after the treatment that the payment is pending. Why did they call me the day before to confirm if I was coming but failed to confirm the payment with the person who booked? I ended up having to pay but what if it was my birthday???? Why didn’t she check before I did the treatment? Revolting service I’m so annoyed! Better communication and booking skills would have made the experience better. Note recommended at all
Helpful (0)
|Replies (0)ZM
Zandile M
1 reviews | Active since Jan 2020
4 Oct 2025, 17:34
The WORST booking experience EVER at a Spa
This was the worst booking experience I have ever experienced at a Spa in South Africa. Someone booked a spa day for me. I was sent a link to fill in the details. The lady books the treatments under both my name and the booker. She then tells me I cannot pick the Collagen facial because they prescribe what is best for you when you get there which is nonsense. I get a call confirming if I’m coming. Then I am in a three way call with the person who booked to confirm my booking AGAIN. I picked the morning a lot because the admin lady told me 13h00 was taken but it was HER mistake for booking under two names. When I get there, the spa facilities had people chatting and making noise. After that I do the treatment (the lady who massaged me was awesome). They tell me after the treatment that the payment is pending. Why did they call me the day before to confirm if I was coming but failed to confirm the payment with the person who booked? I ended up having to pay but what if it was my birthday???? Why didn’t she check before I did the treatment? Revolting service I’m so annoyed! Better communication and booking skills would have made the experience better. Note recommended at all
0
Replies (0)TM
THEMBANI M
1 reviews | Active since Jan 2020
14 Mar 2025, 10:17
Employees mistreated
I've never been this disappointed. I'm currently at the Saxon Hotel, and there's a supervisor or manager by the name Ashwin, here who is openly shouting and swearing at employees in front of guests. He's using profanity like "f*** you" and even dictating how they should walk—it's truly appalling. I never expected to witness something like this in a place of this caliber.
Helpful (0)
|Replies (0)TM
THEMBANI M
1 reviews | Active since Jan 2020
14 Mar 2025, 10:17
Employees mistreated
I've never been this disappointed. I'm currently at the Saxon Hotel, and there's a supervisor or manager by the name Ashwin, here who is openly shouting and swearing at employees in front of guests. He's using profanity like "f*** you" and even dictating how they should walk—it's truly appalling. I never expected to witness something like this in a place of this caliber.
0
Replies (0)MG
EB
Elizabeth B
1 reviews | Active since Jan 2020
6 Jun 2024, 10:16
epitome of luxury and elegance
I had such an enjoyable experience. The spa is world-class, offering a range of treatments to relax and rejuvenate. The staff is attentive and professional, ensuring a flawless stay. Highly recommended for a luxurious retreat.
Helpful (0)
|Replies (0)EB
Elizabeth B
1 reviews | Active since Jan 2020
6 Jun 2024, 10:16
epitome of luxury and elegance
I had such an enjoyable experience. The spa is world-class, offering a range of treatments to relax and rejuvenate. The staff is attentive and professional, ensuring a flawless stay. Highly recommended for a luxurious retreat.
0
Replies (0)NM
Nombali M
1 reviews | Active since Jan 2020
27 Sept 2020, 10:07
Pay back the money
I received a gift voucher from a friend for the Spa in question. This was pre-lock down. I have sent several emails to the spa to find out if they will extend the timeline of the voucher or reimburse my friend since the lockdown was beyond anyone's control. They have not bothered to reply, despite having sent them countless emails and the telephone rings unanswered. Saxon Boutique Hotel, Villas & Spa, pay back our money.
Helpful (0)
|Replies (0)NM
Nombali M
1 reviews | Active since Jan 2020
27 Sept 2020, 10:07
Pay back the money
I received a gift voucher from a friend for the Spa in question. This was pre-lock down. I have sent several emails to the spa to find out if they will extend the timeline of the voucher or reimburse my friend since the lockdown was beyond anyone's control. They have not bothered to reply, despite having sent them countless emails and the telephone rings unanswered. Saxon Boutique Hotel, Villas & Spa, pay back our money.
0
Replies (0)