Pay back the money

I received a gift voucher from a friend for the Spa in question. This was pre-lock down. I have sent several emails to the spa to find out if they will extend the timeline of the voucher or reimburse my friend since the lockdown was beyond anyone's control. They have not bothered to reply, despite having sent them countless emails and the telephone rings unanswered.

Saxon Boutique Hotel, Villas & Spa, pay back our money.