The WORST booking experience EVER at a Spa

This was the worst booking experience I have ever experienced at a Spa in South Africa.

Someone booked a spa day for me. I was sent a link to fill in the details. The lady books the treatments under both my name and the booker. She then tells me I cannot pick the Collagen facial because they prescribe what is best for you when you get there which is nonsense.

I get a call confirming if I’m coming. Then I am in a three way call with the person who booked to confirm my booking AGAIN. I picked the morning a lot because the admin lady told me 13h00 was taken but it was HER mistake for booking under two names.

When I get there, the spa facilities had people chatting and making noise. After that I do the treatment (the lady who massaged me was awesome).

They tell me after the treatment that the payment is pending. Why did they call me the day before to confirm if I was coming but failed to confirm the payment with the person who booked?

I ended up having to pay but what if it was my birthday???? Why didn’t she check before I did the treatment?

Revolting service I’m so annoyed! Better communication and booking skills would have made the experience better.

Note recommended at all